Nandayani, N., Salim, R. and Manaf, P. A. (2019) “PREPARATION OF PAPERS – FACTORS AFFECTING LOYALTY THROUGH ONLINE SHOPPING: THE CASE OF UPPER-MIDDLE CLASS CUSTOMERS IN JAKARTA”, ICCD, 2(1), pp. 80 - 89. doi: 10.33068/iccd.Vol2.Iss1.240.