E-WALLET FINE.NANCE: IMPLEMENTING DESIGN THINKING METHOD IN THE DEVELOPMENT OF AI FEATURES
Abstract
This research explores the application of the Design Thinking method in developing innovative features for the FINE.NANCE application, an AI-integrated e-wallet serves as a financial management tool aimed at enhancing user experience and promoting financial literacy. The study identifies the complexities of personal financial management and the increasing use of e-wallets, emphasizing the need for solutions that address these challenges. Using the Design Thinking Method, which consists of five different stages,: Empathize Stage, Define Stage, Ideate Stage, Prototype Stage, and Test Stage. The research collected insights through surveys, interviews, and group discussions, involving more than 32 respondents. The analysis highlights user feedback on proposed features, such as financial statement analysis, wish-to-buy, invoice scan, and spending limits, to refine the application’s design and functionality. The result of this research suggest that incorporating user- centered methodologies and AI capabilities can effectively address financial management issues, demonstrating the potential of FINE.NANCE to provide practical and innovative solutions. This study underscores the importance of aligning technological advancements with user needs to foster engagement and long-term adoption.
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References
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