DIGITAL TRANSFORMATION OF THE PUBLIC ADMINISTRATION SECTOR FOR IMPROVING PUBLIC SERVICES THROUGH AN E-GOVERNMENT APPROACH
Keywords:
Digital Transformation, Public Administration, E-Government
Abstract
The digital transformation of public administration, driven by advances in information and communication technology has significantly altered government service delivery. E-government initiatives are now central to modern public administration, providing more efficient, transparent, and accessible services in response to the tech-savvy population's demands for government efficiency akin to the private sector. Community service activity aims to engage participants by familiarizing them with the project's objectives and community needs. This phase involves orientations and team-building to develop responsibility and effective collaboration, setting the foundation for understanding the impact of e-government on public service delivery. The study utilized a qualitative research approach with case study methodology, combining document analysis, semi-structured interviews with public officials, and focus group discussions with citizens. This approach provided a comprehensive view of e-government's effectiveness. The findings indicate that e-government has improved service accessibility, transparency, and efficiency. However, challenges such as the digital divide and data security persist. Addressing these issues is crucial for ensuring inclusive, secure, and effective digital services in future e-government initiatives.
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References
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Almeida, F., & Zouain, D. (2017). "E-Government and Its Impact on Public Service Delivery: A Brazilian Perspective." Journal of Information Technology Management, 28(1), 12-24.
Al-Rais, A., & Al-Khouri, A. (2019). "The Role of Digital Government in Fostering Smart Cities." International Journal of E-Government Research, 15(1), 1-18.
Bannister, F., & Connolly, R. (2020). "The Future of Transparency: Setting the Agenda for Public Administration Research." Public Administration Review, 80(1), 160-171.
Braun, V., & Clarke, V. (2021). "Thematic Analysis." In Handbook of Qualitative Research in Psychology (pp. 1-21). Routledge.
Chatfield, A. T., & Reddick, C. G. (2018). "E-Government Innovations in Public Management: Global Perspective and Policy Implications." International Journal of Public Administration in the Digital Age, 5(1), 1-19.
Cordella, A., & Paletti, A. (2019). "The Politics of E-Government: The Case of Italy." Public Administration Review, 79(1), 145-156.
Cresswell, J. W., Klassen, A. C., Plano Clark, V. L., & Smith, K. C. (2021). Best Practices for Mixed Methods Research in the Health Sciences. National Institutes of Health.
Criado, J. I., García, J. A., & Rubio, A. (2018). "E-Government and Transparency: The Impact of Digital Government on the Transparency of Public Administration." Government Information Quarterly, 35(3), 456-467.
Danaher, J. (2020). "The Ethical Dilemmas of E-Government: Transparency, Privacy, and Surveillance." Journal of Information Technology & Politics, 17(2), 149-166.
Davies, T. & Bawa, Z. (2021). "Open Data, Transparency, and Accountability in Africa." Information Development, 37(2), 246-259.
Fetters, M. D., Curry, L. A., & Creswell, J. W. (2013). "Achieving Integration in Mixed Methods Designs—Principles and Practices." Health Services Research, 48(6), 2134-2156.
Fountain, J. E. (2020). Building the Virtual State: Information Technology and Institutional Change. Brookings Institution Press.
Gil-Garcia, J. R., Helbig, N., & Ojo, A. (2020). Digital Government: Managing Public Sector Transformation. Springer.
Grimmelikhuijsen, S. & Meijer, A. (2018). "Does Transparency Lead to Trust? Exploring the Impact of Public Sector Transparency on Citizens’ Trust in Government." International Review of Administrative Sciences, 84(3), 500-517.
Heeks, R. (2018). ICT4D: Information and Communication Technology for Development. Routledge.
Hirschinger, V., Kubicek, H., & Lippa, B. (2018). "Public Consultation as an Instrument of Participatory Governance: Evaluating the Success of the European Commission’s ‘Your Voice in Europe’." Government Information Quarterly, 35(4), 565-579.
Jansen, H., & Veeneman, W. (2020). "Bridging the Digital Divide: Examining Internet Access and Social Media Use in Underserved Communities." New Media & Society, 22(8), 1490-1508.
Janssen, M., Charalabidis, Y., & Zuiderwijk, A. (2017). "Benefits, Adoption Barriers, and Myths of Open Data and Open Government." Information Systems Management, 29(6), 258-268.
Kuipers, B. S., et al. (2020). "Shifting the Public Servant Role: Building Digital Competence in Public Administration." Public Management Review, 22(8), 1267-1287.
Kvale, S. (2019). Doing Interviews. Sage Publications.
Lindgren, I. & Van Veenstra, A. F. (2018). "The Expectations and Acceptance of E-Government Services: A Citizen-Centric Perspective." Government Information Quarterly, 35(3), 437-448.
Luna-Reyes, L. F., Gil-Garcia, J. R., & Cresswell, A. M. (2020). "Building Sustainable Digital Government: A Longitudinal Study of the Evolution of Digital Government Strategies in New York State." Public Management Review, 22(3), 349-372.
Mergel, I., Edelmann, N., & Haug, N. (2019). "Defining Digital Transformation: Results from Expert Interviews." Government Information Quarterly, 36(4), 1-13.
Misuraca, G., & Viscusi, G. (2021). "Digital Governance in the Public Sector: Mapping Frameworks, Dimensions, and Goals." Government Information Quarterly, 38(1), 101532.
Morgan, D. L. (2020). Focus Groups as Qualitative Research. Sage Publications.
Nograšek, J., & Vintar, M. (2019). "Sustainable Digital Government: Developing a Framework for the Analysis of Digital Government Sustainability." Information Polity, 24(4), 433-450.
Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2018). "Profiling Existing Research on Social Media in Government: Opportunities and Directions for Future Research." Information Systems Frontiers, 20(3), 485-497.
Schou, J. & Pors, A. S. (2019). "Digital by Default? A Critical Perspective on Inequality and E-Government Policies in the Welfare State." Policy & Internet, 11(1), 128-145.
Schou, J., & Hjelholt, M. (2018). "The Digital Divide and the Role of E-Government." Journal of Digital Policy, Regulation and Governance, 20(2), 134-150.
Schulz, D., & Newig, J. (2021). "Assisted Participation: Enhancing the Inclusion of Marginalized Groups in Digital Governance." Policy Studies, 42(1), 75-94.
Srivastava, S. C., & Teo, T. S. (2020). "Citizens' Trust in E-Government Services: A Comprehensive Literature Review and Framework." Journal of Information Technology, 35(1), 20-39.
van Dijk, J. A. (2020). The Digital Divide: The Internet and Social Inequality in International Perspective. Routledge.
West, D. M. (2020). Digital Government: Technology and Public Sector Performance. Princeton University Press.
Wirtz, B. W., & Daiser, P. (2018). "A Meta-Analysis of Empirical E-Government Research and Its Future Research Implications." International Review of Administrative Sciences, 84(1), 144-163.
Wirtz, B. W., & Weyerer, J. C. (2020). "The Role of Digital Citizenship and E-Government in Promoting Digital Public Value." Public Value & Digital Government, 9(3), 215-228.
Yin, R. K. (2018). Case Study Research and Applications: Design and Methods. Sage Publications.
Zhang, X., Li, J., & Wang, C. (2021). "Security and Privacy in E-Government: Concepts, Challenges, and Future Directions." IEEE Access, 9, 6892-6906.
Published
2022-12-15
How to Cite
ASSEGAF, N. (2022). DIGITAL TRANSFORMATION OF THE PUBLIC ADMINISTRATION SECTOR FOR IMPROVING PUBLIC SERVICES THROUGH AN E-GOVERNMENT APPROACH. ICCD, 4(1), 695-703. https://doi.org/10.33068/iccd.v4i1.678
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