IMPLEMENTATION OF THE SOBAT DUKCAPIL APPLICATION SYSTEM AT THE TANGERANG CITY POPULATION AND CIVIL REGISTRATION SERVICE
Abstract
The advancement of information technology has led to institutions striving to make prompt and effective decisions in all activities they undertake. In 2020, during the COVID-19 pandemic, the Tangerang City Population and Civil Registration Office developed the Sobat Dukcapil application to simplify population administration processes. However, the application has experienced issues such as incomplete services, server maintenance, and inadequate socialization to the entire community. This research aims to investigate the implementation of the Sobat Dukcapil Application System at the Department of Population and Civil Registration in the City of Tangerang. Qualitative research methods were employed, and data was collected through interviews, observation, and documentation. The analysis was carried out using George C. Edward III's theory, which has four indicators, namely: communication, resources, implementers' attitude/disposition, and bureaucratic structure. The study found that the implementation of the Sobat Dukcapil application system at the Tangerang City population and civil registration service was successful. The community welcomed the application because it was efficient in saving time, costs, and energy.
Downloads
References
Maksudi, Beddy Iriawan. (2017). Dasar-Dasar Administrasi Publik. Depok: Rajawali Pers.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif, Dan R&D. Bandung: Alfabeta.
Suhardi. (2018). Pengantar Manajemen dan Aplikasinya. Yogyakarta: Penerbit Gava Medika.
Umam, Khaerul. (2014). Manajemen Perkantoran (Refrensi untuk Para Akademisi dan Praktisi). Bandung: Pustaka Setia.
Abdussamad, Z. (2021). Metode Penelitian Kualitatif (M. S. Dr. Patta Rapanna, SE. (ed.); 1st ed., Vol. 4, Issue 1). syakir Media Press.
Hidayat, Arif Rifan, Erfian Junianto. (2017). “Pengaruh Gadget Terhadap Prestasi Siswa SMK Yayasan Islam Tasikmalaya Dengan Metode TAM” dalam Jurnal Informatika. Volume 4 No. 2.
Hidayatullah, syarif, Umu Khouroh, Irany Windhyastiti, Ryan Gerry Patalo dan Abdul Waris. (2020). “Implementasi Model Kesuksesan Sistem Informasi DeLone And McLean Terhadap Sistem Pembelajaran Berbasis Aplikasi Zoom Di Saat Pandemi Covid-19” dalam Jurnal Teknologi dan Manajemen Informatika Volume 6 No. 1.
Lindriati, Siti, Irawan Suntoro, Berchah Pitoewas. (2017). “Pengaruh Sosialisasi dan Tingkat Pemahaman Masyarakat Terhadap Minat Pembuatan Akta Kematian Di Desa Puworejo”. Bandar Lampung .
Purba, Jon Fredi, Usman Tarigan,Irwan Nasution & Agung Suharyanto. (2019) “Implementasi SistemInformasi Administrasi Kependudukan dalam Pengurusan Kartu Tanda Penduduk Elektronik” dalam Jurnal Perspektif, 8.
Putera, Roni Ekha, Tengku Rika Valentina. (2011). ”Implementasi Program KTP Elektronik (e-KTP) di Daerah Percontohan” dalam MIMBAR, Vol. XXVII, No. 2
PERMENDAGRI Nomor 7 Tahun 2019
Peraturan Walikota Tangerang Nomor 69 Tahun 2016
Undang-Undang Nomor 24 Tahun 2013
Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.
Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003 tentang Pedoman Umum Penyelenggaraan Pelayanan Publik.
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 15 Tahun 2014 tentang Pedoman Standar Pelayanan. Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 30 Tahun 2014 tentang Pedoman Inovasi Pelayanan Publik.
Data penjelasan tentang Perkembangan Smart City di Kota Tangerang, diakses dari https://www.kompasiana.com/aloysiuskurniawan64962/610111c7b337b37f3a571f 12/perkembangan-smart-city-di-kota-tangerang?page=all#section2
Data penjelasan tentang Smart City Kota Tangerang, diakses dari https://www.itworks.id/22334/top-digital-awards-2019-pengembangan-smart-citykota-tangerang-banyak-dicontoh.html.
Data penjelasan tentang Warga Kota Tangerang Akses Layanan Digital kependudukan, diakses dari https://bisniscorner.com/2021/03/26/ribuan-wargakota-tangerang-akses-layanan-digital-kependudukan/,
Data penjelasan tentang Inovasi Pelayanan Publik, diakses dari http://organisasi.mojokertokab.go.id/artikel/Inovasi%20Pelayanan%20Publik, Sumber Website / Internet
