PUBLIC SERVICE DIGITALIZATION IN BOGOR CITY

Abstract

Making Bogor City a smart city is one of the missions to be achieved by the Bogor City Government. In each regional organization, various programs are built to make Bogor City a smart city. This study wants to know the implementation of digitizing public services by the city government regarding its status as a smart city. The research method follows a qualitative approach to explore responses to digital technology and to assess the effectiveness of governance processes and governance frameworks in Bogor City in welcoming the fourth industrial revolution. The approach used in this study explores the perspectives of various stakeholders in Bogor City, which was conducted using a semi-structured interview technique. Data was collected by typing or writing down responses and most of the interviews were allowed to be audio-recorded. The responses were reviewed and coded according to the content analysis and the main themes identified for the articles were processed using the NVIVO software. The results show that the city government is not yet fully prepared or has adequate resources to take advantage of digitalization and the fourth industrial revolution. Therefore, a multi-governance approach in conjunction with a governance framework should be explored by city governments in the development of city governance strategies to address the implications of the fourth industrial revolution.