THE EFFECT OF WORK DISCIPLINE AND WORK ETHOS ON THE QUALITY OF SERVICES AT THE CENTER OF AGRICULTURAL QUARANTINE TANJUNG PRIOK MINISTRY OF AGRICULTURE

Disson Muhammad FAUZI; Nirwan MULYATNO; Abdullah ABDULLAH; Wartiningsih WARTININGSIH; Nanang HANDAYONO; Puti Mutiara AZHARI

doi:10.33068/iccd.v4i1.451

Disson Muhammad FAUZI Universitas Prof. Dr. Moestopo (Beragama)
Nirwan MULYATNO Universitas Prof. Dr. Moestopo (Beragama)
Abdullah ABDULLAH Universitas Prof. Dr. Moestopo (Beragama)
Wartiningsih WARTININGSIH Universitas Prof. Dr. Moestopo (Beragama)
Nanang HANDAYONO Universitas Prof. Dr. Moestopo (Beragama)
Puti Mutiara AZHARI Universitas Prof. Dr. Moestopo (Beragama)

DOI: https://doi.org/10.33068/iccd.v4i1.451

Keywords: work dicipline, ethos and ethic of service quality, balai besar karantina pertanian, kementrian pertanian

Abstract

This research aims to find the effect of work discipline and work ethic on service quality at the Tanjung Priok Agricultural Quarantine Center of the Ministry of Agriculture. This research uses a quantitative method with a number of samples taken from as many as 68 respondents, which were obtained based on the Taro Yamane formula with a precision level of 10% and the sampling technique used was Disproportionate Stratified Random Sampling. From this study it can be concluded that: 1) The results indicate that the quality of service can still be improved if it does not only rely on the variables of Work Discipline and Work Ethic, especially if it is carried out individually, especially if it is controlled by other variables contained in this study, namely variables of Work Discipline and Work Ethic; 2) Work Discipline Variable which is a strong contribution variable, which is 49.8% on Service Quality, but Service Quality can still be improved. The results of the study indicate that the Quality of Service, which is supported by Work Discipline, will be further improved if the Work Discipline in the organization is paid more attention to by the leaders; and 3) the Work ethic variable, which is a moderate contribution variable, which is 35.7% of service quality, but service quality can still be improved. The results of the study indicate that the quality of service, which is supported by the work ethic, will further improve the quality of service if the existing work ethic can be improved or at least maintained.

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