APPLICATION OF SERVQUAL TO IMPROVE LEVEL OF INDUSTRIAL SERVICE  IN SOUTH MERUYA WEST JAKARTA

Lien Herliani Kusumah; Sawarni Hasibuan

doi:10.33068/iccd.Vol2.Iss1.230

Lien Herliani Kusumah Universitas Mercu Buana Jakarta, Indonesia
Sawarni Hasibuan Universitas Mercu Buana Jakarta, Indonesia

DOI: https://doi.org/10.33068/iccd.Vol2.Iss1.230

Keywords: Service Quality, ality, Customer’s Satisfaction, Service Industry

Abstract

This activity has the purpose to give understanding and to train the ability in service industry in applying the method of service quality to improve the quality of service. Participants in this activity are stakeholders in service industry in the region of South Meruya West Jakarta those are business enterpreneur hosewives who are joined in RPTRA Mahkota South Meruya SelatanWest Jakarta. Method of training in increasing the quality of service is by using the method service quality in service industry they are: delivering material about service quality, delivering material about evaluating customer’s satisfaction with the material service quality. Participation and seriousness of the participants can be said is good enough. Result of this training is that members of Mahkota South Meruya feel satisfied and get practical knowledge about application of ServQual.

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