SIX SIGMA TRAINING FOR LECTURER AND STUDENT COLLEGE

Abstract

Six Sigma is a management tool that is focused on quality control by exploring the overall work operating system that has the aim of eliminating production defects, maximum work results, best service, process without maintenance and time efficiency to minimize costs. Six Siga is comprehensive, which means strategies, disciplines, and tools to achieve and support the success of the business and its operations. Six Sigma is called a strategy because it is focused on increasing customer satisfaction, called a discipline because it follows the formal model, namely DMAIC (Define, Measure, Analyze, Improve, Control). Six Sigma is widely proven in practice and research shows high success in its application in various corporate organizations, hospitals, education, factories, airlines and universities. Universities need to contribute in improving the quality of lecturers and students in producing excellent quality performance. Each individual student and lecturer is required to produce excellent quality in serving his work, both on campus, work units and the community. One method used to provide solutions to improve organizational internal process standards that aims to minimize mismatches in work processes and results is the Six Sigma method. Six Sigma training activities by Six Sigma certified trainers are conducted at the Bina Tunggal Bekasi STT community which is a tertiary institution ranked and under the Mercu Buana University. Incidentally, the two institutions have a partnership that has been fostered so far.