Nandayani, N., Salim, R. and Manaf, P.A. 2019. PREPARATION OF PAPERS – FACTORS AFFECTING LOYALTY THROUGH ONLINE SHOPPING: THE CASE OF UPPER-MIDDLE CLASS CUSTOMERS IN JAKARTA. ICCD. 2, 1 (Nov. 2019), 80 - 89. DOI:https://doi.org/10.33068/iccd.Vol2.Iss1.240.